Payments & Merchant Services
Getting Paid Should Always Be the Easy Part
Offering more payment methods should mean creating more cash flow, not more hassle. Our streamlined online payment solutions let you use an integrated set of payment channels to simplify how consumers pay you online, on the go or in person.
Discover CSG Forte
We make it easy to accept, manage and scale payments.
CSG Forte Dex
Looking for a cloud-based platform that handles all your most complex payment management functions in one place? That’s Dex. Dex offers:
- Quick and responsive reporting tools , including a user-friendly dashboard
- Powerful and secure payment processing
- Advanced management for transactions, funding, customers and more
- A training and resource library with videos, PDFs and more
- Dispute management to maximize profits
CSG Forte Validate and Validate+
Don’t let insufficient funds, digital fraud or human error slow your growth. We have two options to help stop bad checks from processing and validate online payments against fraud. Our platform allows you to:
- Get a response for every transaction right away.
- Generate real-time reports for invalid checksums, transaction routing numbers and more with advanced analytics capabilities.
- Accelerate and secure payments across data sources with comprehensive routing and bank account (DDA) validation.
- Stay on top of changing situations with daily data updates.
Validate+ enhances these capabilities by providing decision code on all transactions and easy access to additional retail and financial databases.
CSG Forte Engage
Enhance the payment experience for customers and streamline payment processing with CSG Forte Engage. Our platform supports various payment methods and channels, providing a frictionless, convenient payment experience.
Our solution helps businesses like yours by:
- Processing payments in real time for simplified compliance and improved cash flow
- Integrating with various calendar tools to remind consumers of upcoming payments
- Offering streamlined, rapid implementation in days or weeks
- Using A/B testing to determine the best configurations for you and your consumers
- Empowering consumers to use their preferred payment channels and methods
CSG Forte Engage makes accepting multichannel payments simple while also improving customer experience (CX).
CSG Forte Recovery Solutions
Nonsufficient funds (NSF) are a common cause of missed payments. Attempts to recover those funds using conventional methods—such as repeated phone calls—often fail.
That’s where a re-presentment and recovery solution comes in. CSG Forte Direct Recovery helps you enhance your cash flow by:
- Automatically queuing returned NSF payments for re-presentment.
- Optimizing re-presentment by automatically reattempting payment at strategic times rather than at random.
- Delivering 100% of the value of recovered payments.
- Reducing service disruptions due to returned payments.
Plus, when the solution successfully recovers a payment, your company will gain a share of the revenue from the NSF fee. Our solution helped a large enterprise organization recover $78 million in 2023.
CSG payment kiosks
Kiosks should be more than just an easy way to self-serve in-person. With CSG, you’ll make them a pivotal part of the customer journey.
- Let customers self-serve on payments, account updates and more.
- Accept a range of payment types including cash, check and debit/credit cards.
- Outfit kiosks with scanners, biometrics, cameras and other devices.
- Gather interaction data to help improve the kiosk experience and customer journeys.
- Align kiosks with your brand using custom color options and sleek, modern design.
Why CSG Forte?
What makes CSG Forte a great match for your organization? With our platform, you’ll be able to create a payment system that meets your business’s needs.
Customizability for your evolving business
Your customers expect a consistent experience no matter how they choose to interact with your brand. From the online checkout to the payment kiosks, CSG Forte payment solutions can be fine tuned to fit your brand identity and business model.
Fits in with your favorite tools
Our platform enables you to keep your business running smoothly while turning your technology into a payment processing powerhouse. Ensure easy integration using CSG Forte’s full-stack representational state transfer (REST) application programming interfaces (APIs) and developer resources.
Highly secure payment platform
CSG Forte Validate and Validate+ automatically confirm payments so you can improve your cash flow without time consuming manual investigations. CSG Forte Engage provides real-time payment processing that is compliant with Health Insurance Portability and Accountability Act (HIPAA) requirements and the Payment Card Industry Data Security Standard (PCI DSS).
Extra flexibility for you and your customers
CSG Forte offers IVR payment capabilities for a convenient, on-demand payment experience. Plus, our automated merchant processing solutions are more secure than live support, so you can safely accept sensitive payment information over the phone.
Leave the complexity to us
Our focus on security and compliance lets you focus on growing your business. We have built-in PCI compliance, tokenization and encryption to help reduce risks.
Scale your business with ease
The CSG Forte platform is highly flexible, with a user-friendly interface that lets new users get started quickly, without a steep learning curve. Easily accommodate growing demand with automated tools and centralized data management.
Our awards and recognition
Confidently tackle modern payment processing challenges with CSG Forte
Every organization’s payment challenges are different. Tell us about yours, and we’ll help you figure out the most cost-effective ways to tackle them with our all-in-one payment merchant services platform.
Plus, you’ll be able to access our product support team any time you need help. We’re here to push your business to the next level, whether your goals are to grow your company or simply enhance CX.
Empower your company to meet today’s biggest business demands. Contact us today to speak with an expert about how CSG Forte fits into your organization.